Sharing anonymous stories of toxic behaviour and positive solutions within the hospitality industry




    - Reinforcing conversations around behaviour and culture

    - Celebrating employers who prioritise staff wellbeing

    - Creating a safe space for people to share their experiences

    - Giving voice to staff at every level of the industry


  • Enquiries: hello@hospitality-speaks.com

    Media (press coverage only): hannah@nourishpr.com

  • About Hospitality Speaks

    An independent, not-for-profit platform launching soon


    We will be:

    1. Publishing ideas from employers within hospitality* who prioritise staff wellbeing and who, through putting systems in place, try to create safe and supportive environments for them to work in


    2. Publishing anonymous stories of bullying, harassment and discrimination within hospitality, in order to create a safe online space for employees and to signpost some of the issues


    3. Sharing the challenges, ideas and solutions via useful, practical content, and a series of events and discussions


    4. Creating a page of contacts pointing people towards useful support networks, and where to seek professional help and legal counsel



      *Within hospitality, we will start by looking at restaurants and bars, both small and large. Pubs, hotels, caterers and street food businesses will follow.









    1. Neither the hospitality industry nor the public are aware of the extent of toxic behaviour, and why people feel unable to speak about it


    2. Not enough action is being taken to prevent it, call it out, or make it easy to report, and there are currently not enough dedicated, safe places for hearing and sharing stories about it. Our priority is to signpost some of these issues and show where there is support


    3. There is not enough recognition in the hospitality industry or in the media about positive or negative working practices






    1. Nobody deserves to be mistreated, made to feel uncomfortable, or silenced


    2. Nobody benefits from this behaviour. We know from first-hand accounts that businesses which focus on nurturing and training staff are more sustainable and more enjoyable to work in


    3. The public deserves to make an informed choice on where to eat and drink









    We want to:


    1. Raise awareness of the damaging consequences of unacceptable behaviour


    2. Raise awareness of some of the innovative ideas for creating positive work culture, tested by pioneering employers across the hospitality industry


    3. Create an environment in which affected employees feel able to talk to someone, or to speak up


    4. Work with other organisations and networks to create a universal code of conduct


    5. Since there is currently no hospitality industry standard for behaviour and ethics, ultimately we would like to create some form of tested criteria to enable one







    1. Decision makers and staff who want to be better informed about innovative solutions and ideas for creating positive staff culture 


    2. Employees looking for a safe online space in which to see and share stories of bullying, harassment and discrimination, and platform some of the issues


    3. The public, to enable them to make more informed choices about eating and drinking out





    • Director/founder: Victoria Stewart. Freelance journalist, former Evening Standard food editor and columnist with 10 years' experience writing about the consumer side of the food, drink and hospitality industry. Over a year ago, she became aware of specific examples of toxic behaviour taking place inside a number of establishments which prevented her from feeling she could continue covering them. Through extensive research, including a series of first-hand interviews, she discovered that the problems were not only widespread, but that people didn't feel able to talk about them because of the emotional and legal consequences. Hospitality Speaks is not a witch hunt, but a platform to signpost issues and celebrate great places to work. It has been a huge personal project, and investment of time and money and has come about with a desire to raise awareness of both the problems and the solutions, to help create a code of behaviour and ensure this is at the top of everyone's agenda
    • PR/Marketing: Hannah Norris, restaurant PR with 20 years’ experience. On a personal level, Hannah feels strongly about wanting to make this information public, in order to strengthen the industry she is so passionate about

    Editorial: journalist / editor to be announced shortly



    We are planning to put together a small and diverse team of advisors to help strengthen what we are trying to do







    We are currently fundraising with a number of partners, each with similar values to Hospitality Speaks, and with a specific, different area of expertise within and outside the industry. No hospitality employers will have any financial input or sway over the platform.





    Enquiries: hello@hospitality-speaks.com

    Media (press coverage only): hannah@nourishpr.com

    Twitter: @hospspeaks

    Instagram: @hospitalityspeaks